Terms And Conditions

we do have the below terms and conditions.

Your Trip:

Clients receive a detailed itinerary describing the different places they will go and things they will see, so they know what to expect. The safari services agreed with the client will be provided, except in the event of unforeseen circumstances, such as road closures, bad weather, problems or security considerations. In such cases the itinerary may be changed, at the discretion of the company, clients informed and alternative arrangements made as circumstances permit. Elong’o tours and safaris will make every reasonable effort to ensure the same quality and character of the itinerary.

Clients must accept that conditions in Tanzania are not the same as those in developed countries. In Tanzania, we are exposed to unannounced and sudden changes in government regulated fees and taxes, such as national park fees and taxes. Elong’o tour and Safaris has the right to pass these local taxes/fees on to their customers.

Payment Terms:

After clients confirmed their booking they receive an invoice with all details. In order to confirm our clients’ reservation, we require a 50% deposit payment of the itinerary cost. The balance of payment is due 65 days prior to the commencement date of your itinerary. Bookings made within 65 days prior to departure are subject to full prepayment at the time of confirming the reservation.

Methods Of Payment:

Payments can be made by bank wire/transfer.

Cancellation Policy:

Upon receipt of written cancellation by any member of the tour indicated on this reservation 30 days or longer prior to departure, 20% of the reservation of the cancelling party will be retained by Elong’o Tours and the balance of the package price refunded.

• If a cancellation is received at least 14 days and up to 29 days prior to departure, 50% of the package price will be retained by Elong’o Tours.
• If a cancellation is received less than 14 days prior to departure, 100% of the total package price will be retained by Elong’o Tours and all outstanding payment will become payable immediately.
• Should the cancelling party be able to find a replacement for themselves no less than 14 days prior to departure and the replacement completes this booking form individually, no retention of funds will take place. However. should no replacement be found by 14 days prior to departure, a 100% cancellation penalty will apply to the cancelling party.
• Elong’o tours and its agents reserve the right to terminate, at the discretion and with immediate effect, the participation of any person on the tour.

Website Pricing:

All prices published on Elong’o tours and safaris web page are per person, based on two persons (unless otherwise stated) and quoted in US dollars (US$). Cost of obtaining passports or visas, border taxes (if applicable), tips for guide, driver and hotel staff, insurances, additional excursions or personal expenses are not included in the itinerary cost. Discount rates for children or peak-rates during high/festive season are not included. All prices on the website should be used as a guideline only. Elong’o Tours and Safaris cannot be held responsible for any changes or pricing errors. Elong’o Tours and Safaris will specify all cost in their invoices. The quotations are valid for 2 weeks.

Insurances:

It is a condition of booking, that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependents/traveling companions for the duration of their trip to Tanzania. This insurance should include: medical expenses and repatriation expenses. Optional insurances are: cancellation or curtailment of the safari, emergency evacuation expenses (flying doctors), damage/theft/loss of personal baggage, money and goods. For comprehensive travel coverage tailored to your needs, we recommend Chapka Travel Insurance. Enjoy peace of mind with their 24/7 medical tele consultation and personalized service.

Passports And Visas:

It is upon the guest to ensure that passports and visas are valid for the countries visited. Most nationalities can get a tourist visa on arrival in Tanzania at the border/airport ($50 per person, US Citizens $100 per person). This tourist visa is valid for a period of three months. You can also get your visa in advance at the embassy in your home country. Check the visa rules before you go. Passports should have at least six months of validity after the final day of travel. Elong’o Tours and Safaris cannot be held liable for any visas, etc. not held by the guests, nor the cost of visas.

Check Names:

Please check the names on the invoice carefully when you receive our invoice. In case we need to change a name, 3 or more days after you received our invoice, we are obligated to charge a fee of €125

Risk:

ETS shall not be held responsible for any injury or death to persons on tour, nor for loss or damage to personal property, however may they be caused.

The company draws your attention to the fact that there are certain inherent risks present when on Safari, or when engaging in any strenuous physical activity.

It is your sole responsibility to obtain appropriate medical advice as to medication, immunization, and whether or not you are fit enough to undertake the trip, prior to departure. The company shall not be liable for illness, injury or death sustained whilst visiting the properties owned and managed by the company.

Making a booking with Elong’o Tours and Safaris is taken as acceptance by the customer of above Terms and Conditions.

The following conditions will form part of your contract with Elong’o tours and Safaris so please read them carefully before you book. Please note that payment of your deposit signifies acceptance of the below terms and conditions.

Contract:

Your contract is with Elong’o tours and safaris B.V. (hereinafter called “ETS”, “we” or “us”). We draw your attention to the following terms and conditions, which cover all brochures and correspondence and all bookings made with us. Any contract with ETS is subject to these terms and conditions from which no person, other than a director of ETS, has the authority to depart. Before making a booking with us you must ensure that you have read and understood these booking conditions (raising any queries you may have with us). By asking us to confirm your booking you are liable to be regarded as having had the opportunity to do so and to have actually done so before the contract between us comes into existence.